Payment Dispute and Resolution Policy

1. Purpose

The purpose of this Payment Dispute and Resolution Policy is to provide a clear, fair, and efficient process for resolving disputes related to payments. This policy ensures that all parties involved have a transparent and equitable mechanism for addressing and resolving any payment issues that may arise.

2. Scope

This policy applies to all payment disputes between Sideline Surgeons and its customers, clients, or partners. It covers disputes related to billing errors, unauthorized transactions, chargebacks, and other payment-related issues.

3. Definitions

• Payment Dispute: A disagreement regarding a charge, billing error, or any other issue related to payments.
• Resolution: The process of addressing and settling a payment dispute in a fair and timely manner.
• Customer: Any individual or entity that has engaged in a transaction with Sideline Surgeons.

4. Dispute Notification

4.1 Notification Period

Customers must notify Sideline Surgeons of any payment dispute within 60 days from the date of the transaction or the date the billing error was discovered.

4.2 Method of Notification

Disputes should be submitted in writing via email to support@sidelinesurgeons.com

4.3 Required Information

The notification should include the following information:

• Customer's name and contact information
• Transaction date and amount
• Description of the dispute
• Supporting documentation (e.g., receipts, bank statements)

5. Dispute Investigation

5.1 Acknowledgment

Upon receipt of a dispute notification, Sideline Surgeons will acknowledge receipt within 3 business days.

5.2 Review

Our team will review the dispute and the provided documentation. This process may take up to 7 business days.

5.3 Resolution

We will provide a resolution to the dispute within 30 business days of acknowledging receipt. This may include a correction of billing errors, a refund, or other appropriate actions.

6. Resolution Outcomes

6.1 Billing Error

If the dispute is due to a billing error, Sideline Surgeons will correct the error and adjust the account accordingly. Any overpayments will be refunded to the customer.

6.2 Unauthorized Transactions

If the dispute involves an unauthorized transaction, Sideline Surgeons will investigate and, if applicable, refund the amount charged.

6.3 Other Disputes

For disputes not covered under billing errors or unauthorized transactions, Sideline Surgeons will work with the customer to reach a fair resolution based on the circumstances.

8. Preventive Measures

8.1 Customer Support

Sideline Surgeons is committed to providing excellent customer support to prevent payment disputes. Customers are encouraged to contact us with any questions or concerns before they escalate to disputes.

8.2 Transaction Records

Sideline Surgeons maintains accurate and comprehensive transaction records to assist in resolving disputes efficiently.

9. Confidentiality

All information related to payment disputes and resolutions will be handled with strict confidentiality and in accordance with applicable privacy laws.

10. Policy Review

This policy will be reviewed annually and updated as necessary to ensure it remains effective and compliant with relevant regulations.

11. Contact Information

For any questions regarding this Payment Dispute and Resolution Policy, please contact: